DO YOU PROVIDE FLU SHOTS?
Yes, we offer Flu shots from October till after the first of the year each year. This year we will have a Flu Shot Clinic every Tuesday from 12pm till 4pm. No appointment needed. Unfortunately, due to TennCare regulations we are unable to provide flu shots to children with TennCare. Children with TennCare can receive their flu shots from their school, or the health department.
CAN I GET A SAME-DAY APPOINTMENT?
Yes, we try to reserve appointment slots for same day sick visits. Established patients who are sick are generally able to be seen within 1-3 days, established sick pediatric patients are seen within 1-2 days.
WHAT AGES DO YOU SEE?
We are a Family Practice office, we see patients of all ages from birth to death. We are proud to have patients ranging in age from newborn to over 100!
WILL MY INSURANCE COVER MY VISIT?
We accept most insurances and will bill your insurance as a courtesy. We recommend that you call your insurance company to verify that our providers are a participating provider on your plan prior to your first visit.
WHAT IS A PHYSICAL EXAM AND WHAT ALL DOES IT INCLUDE?
Your annual Physical Exam will start with our MA reviewing your medications, and medical history. Depending on your age you may have an EKG prior to seeing the provider and you will be asked to leave a urine sample. Ladies will be asked to undress appropriately for a Breast and Pap exam. During your visit with the provider a through review of your personal history, family history and social history will be reviewed. It is important to be honest and truthful in your conversations with your provider. These questions are what helps determine what diseases you may be at risk for and what tests need to be explored for your health and safety. You will be able to discuss any new concerns that you would like to have addressed, and prior tests at this time as well. A complete head-to-toe exam will be completed by the provider including the appropriate age and gender exams as well. If you have not already visited the office to have your fasting blood work done it will be drawn at this time also.
WHAT LABS DO YOU DRAW FOR A PHYSICAL EXAM? WHAT DOES IT MEAN TO "FAST" FOR LABS?
For a physical exam our office generally draws a CBC, CMP, Fasting Lipid Panel, TSH, Vitamin D level, PSA (men), A1c (diabetics).
When we ask you to "Fast" for labs we are asking you to not eat or drink anything for at least 8 hours before coming in that could have short term affects on your blood work. We are NOT telling you to not have ANYTHING by mouth, in fact we highly encourage you to fully hydrate your body. You can tell your body is fully hydrated when your urine has no color (looks like water). In the 24 hours leading up to your blood draws we encourage you to drink at least half your body weight in water* or Gatorade G2 which has less of an effect on blood sugar. In the 12-8 hours just prior to your test you CAN continue to drink as much WATER as you would like and in limited amounts UNSWEET TEA, and/or PLAIN BLACK COFFEE. Making sure your body is fully hydrated will make you feel better, and increase your blood volume to make your blood draw experience as smooth as possible.
*Unless you are being treated for a condition for which you have been told to limit your fluid intake.
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WHAT IS A FORMULARY AND WHERE DO I FIND MINE?
Your Formulary is a list of medications that have been approved by your particular insurance plan for doctors to give you to treat your conditions. Each policy and plan has a different formulary and they can change at anytime throughout the year. There are multiple ways you can access this information. Often it is mailed to you at the beginning of the year along with your other benefit information. Most insurance companies publish their formularies on line and can be accessed via the plan website, or through your HR/employer website. Finally, there are also multiple plans that have mobile apps from which you can access the majority of your policy and benefit information including your formulary.
WHAT SHOULD I BRING TO AN OFFICE VISIT?
In order to allow us to provide you with the best care possible we encourage all patients to be active Healthcare Consumers. This means approaching your doctors visit the same way you would any other consumer transaction. We encourage you to keep a specific notebook that you use to jot down questions and answers that you have for your visits with our office AND your specialists. Dr. Payne also strongly prefers that all her patients bring the actual pill bottles and boxes of ALL medications and supplements they take each day, both prescribed AND over the counter. This helps us to reconcile our med list, and avoid mistakes, duplication and interactions when it comes to your medications. Make sure to ask for your medication bag at your next visit!
WHAT IS THE PATIENT PORTAL AND HOW DO I ACCESS IT?
Our Patient Portal is a valuable communication tool between you the patient and our office staff. We use the Portal to send you messages regarding medication refills, test results, appointments and referrals etc. As a patient you can use the portal to send us medication refill requests, ask questions, or update your personal information. To sign up see Jessie at the Front Desk during your next visit and she will activate your personal patient portal. To access it you can use the link found on our FaceBook page, OR use the link on the website above titled "Patient Portal" for Portal Access and instructions on how to access the different features of your portal.
WHAT DO I DO IF I NEED HELP AND THE OFFICE IS CLOSED?
Our office does not have an answering service, or a machine that directs your to go to the ER if you need something after hours, on weekends or holidays. Instead, a members of our clinical staff share call and are available to our patients 24/7 for urgent and emergent situations. To reach the staff member on call patients can call the office number at (423) 365-4486 and choose OPTION 3. For calls regarding test results, medication refills, appointments, or messages left please feel free to use the patient portal, or call the main number and choose the correct voice mail.
WHAT INSURANCES DO YOU TAKE?
Our office is contracted with the following insurances. This list is not inclusive, and is subject to change. Please contact your insurance carrier to ensure our office is contracted with your individual policy.
Anthem Blue Cross
Blue Advantage (Medicare Replacement)
Blue Cross (all States)
Blue Cross Preferred
Great West Healthcare
Mutual of Omaha
Private Healthcare Systems Network
Signature Health Alliance
Tenncare Select Tenncare
United Healthcare Commercial Networks
United Healthcare Community Plan-Tenncare Only
Are you accepting New Patients?
Yes! We are accepting new patients and look forward to being an active participant with you in your healthcare decisions.
How do I get my test results?
As of November 1, 2017 we will no longer be responding to telephone messages or calls pertaining to results from Lab tests, or Radiology procedures. All results will be relayed to you via the patient portal as soon as they have been reviewed by our providers. If you choose to not use the patient portal we ask that you schedule an appointment for 2 weeks after your test so that Dr. Payne can review your results with you in person. We will not be responding to messages left regarding test results after this date.
How do I request a medication refill?
As of November 1, 2017 all medication refills must be requested via your patient portal, or by contacting your pharmacy and asking that they send an electronic request for you. When our providers refill your medications during an office visit they give you enough refills to last until your next follow up. This means you should never run out of refills, and if you have it is time to be seen. Bringing all medication bottles to each visit is vital in this process so we can confirm you have enough refills. Phone calls, voice mails and faxed requests for refills will no longer be responded to after this date.
How do I find out about my referral?
Referrals can take up to 2 weeks to complete. If our providers have ordered your referral as STAT or ASAP it is completed before you leave the office that day. Most specialists require that we fax your information and they contact you to schedule the appointment. This is why it is important for you to verify ALL contact information at each appointment. As of November 1, 2017 our office will contact you via the patient portal when your appointment has been accepted by the specialist along with their contact information. You will be able to follow up with their office at your convenience. Referrals that are pending results from Labs or Radiology procedures will not be sent until the results have been reviewed by Dr. Payne.
HAVE A QUESTION YOU WOULD LIKE ANSWERED???
Send us your questions and we will add them to our FAQ page! Use the Contact Us page, email them directly to firstname.lastname@example.org.